Mid-Level I.T. Technician/Support Representative for MSP
Quick Apply Full-time 1 hour ago Full Job Description Slable is a small I.
T.
consulting firm (managed services provider, or MSP) based out of Fairfax, VA.
We offer computer/network support, VoIP telephone systems, website/server hosting, and much more.
While our office is in Fairfax, we service businesses across the D.
C.
metro area.
We are looking for additional reliable full time technicians working on a scheduled and an on-call basis to assist with our day-to-day operations which include servicing computers, phone systems, and networks.
Depending on the day you could either be out in the field or at a desk in our office.
Prior experience working at an MSP is a huge plus.
All resumes not meeting the specified criteria in this listing will be deleted -------------------------------------------------------------------------------------- Eligibility (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):
- Must be 18
with a clean valid driver's license - Must have a car available at all times; please do NOT apply if you do not have reliable transportation (gas costs are reimbursed if not using a company vehicle) - Must be able to respond to emails and texts after-hours when emergencies arise - Must be able to sit, stand, kneel, or use a computer for prolonged periods of time - Must be able to lift and carry heavy items, as well as climb ladders - Must have flexible shift availability, including nights and weekends, for scheduled maintenance and/or emergencies - Must demonstrate excellent verbal and written communication skills as well as strong telephone and customer service skills (strong writing skills are a REQUIREMENT) - Must possess strong analytical skills, and effective interpersonal relationship skills --------------------------------------------------------------------------------------
Benefits:
- Paid Vacation & Holidays - 100% Employer Paid Health Insurance (for employees AND their families) - 401(k) with 4% Employer Match - 100% Employer Paid Life Insurance & Short/Long Term Disability Insurance - Casual Dress Office - Pet Friendly Office - 100% COVID-19 Vaccinated Staff -------------------------------------------------------------------------------------- Job Details (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):
- Interact heavily with customers via telephone, email (proper writing skills are a MUST), and in-person.
- Assist and educate/train customers on use of our products and services.
- Ability to absorb and comprehend computer functions and features to effectively troubleshoot and resolve issues related to software and hardware applications.
- Participate in team meetings, providing input and suggestions to further increase productivity.
- Learn new programs and methods as required (you will need to be incredibly savvy figuring out new technologies).
- Perform other various duties as assigned, even if they do not directly relate to job title.
- Lift up to 40lbs - Work on-call shifts as needed -------------------------------------------------------------------------------------- Required Technical Experience (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):
- Intermediate knowledge of a computer, its parts, and general inner-workings - Intermediate knowledge of computer networking, security, and storage fundamentals - Intermediate knowledge of backup and storage architecture - Intermediate ability to troubleshoot standard electronics (e.
g.
computers, printers, televisions, etc).
- Intermediate ability to build a new computer, or replace parts on an existing computer such as laptop screens/keyboards -------------------------------------------------------------------------------------- - Must have basic knowledge of the following server side operating systems and applications:
-- Windows Server 2012/2016/2019/2022 -- Virtualization (Hyper-V and VMWareKVM, Xen, and OpenVZ are a BONUS) -- Windows Terminal Services (Remote Desktop Protocol) -- Windows Active Directory and Group Policy (modifying GPOs) -- Unix-based platforms (BONUS) -- cPanel/WHM (BONUS) -------------------------------------------------------------------------------------- - Must have intermediate knowledge of the following user-side applications and operating systems:
-- Windows 7/8/10 -- Mac OSX -- iOS and Android -- Microsoft Internet Explorer/Edge, Mozilla Firefox, or Google Chrome -- Microsoft Outlook -------------------------------------------------------------------------------------- - Must have basic knowledge in ALL of the following misc areas:
-- DNS and DHCP -- IMAP and SMTP -- Network Connectivity -- GSuite -- Office365 -- VoIP (no particular brand/manufacturer, but preferably experience on the administrative side) -------------------------------------------------------------------------------------- The following are a list of things that are a plus, but not required:
- CompTIA A+, Network
or Linux
Certifications- CCENT, CCNA, & CCNP Certifications - Basic website design skills such as editing small sections of HTML or CSS, and administering Wordpress/Drupal environments - Hands on experience with installing computer cabling such as punching down cat5e/6 patch panels, or running cable drops - Hands on experience using power tools to do basic tasks such as mounting TVs or server cabinets - Familiar with fiber environments such as types of fiber, SFPs, etc - Experience with scripting and automation - Experience with Juniper/Vyatta/Cisco routing/switching platforms including routing protocols such as RIP, OSPF, and BGP (HUGE PLUS) - Configuring VLANs, router firewall policies, and other mid-level networking experience (HUGE PLUS) - SQL and Database Service Knowledge (HUGE PLUS) - Familiar with deploying and maintaining Apache configurations (HUGE PLUS) - Able to support various mail servers such as Exchange, Exim, and Sendmail (HUGE PLUS) - Experience with physically configuring and deploying servers in a data center environment (HUGE PLUS) - Ability to compile Linux applications:
PHP, Apache, Kernel, FTP, MySQL (HUGE PLUS) Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Health insurance Life insurance Paid time off Professional development assistance Schedule:
8 hour shift Monday to Friday On call COVID-19 considerations:
All employees are required to be fully vaccinated prior to beginning work.
Experience:
Computer Hardware Troubleshooting:
3 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
T.
consulting firm (managed services provider, or MSP) based out of Fairfax, VA.
We offer computer/network support, VoIP telephone systems, website/server hosting, and much more.
While our office is in Fairfax, we service businesses across the D.
C.
metro area.
We are looking for additional reliable full time technicians working on a scheduled and an on-call basis to assist with our day-to-day operations which include servicing computers, phone systems, and networks.
Depending on the day you could either be out in the field or at a desk in our office.
Prior experience working at an MSP is a huge plus.
All resumes not meeting the specified criteria in this listing will be deleted -------------------------------------------------------------------------------------- Eligibility (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):
- Must be 18
with a clean valid driver's license - Must have a car available at all times; please do NOT apply if you do not have reliable transportation (gas costs are reimbursed if not using a company vehicle) - Must be able to respond to emails and texts after-hours when emergencies arise - Must be able to sit, stand, kneel, or use a computer for prolonged periods of time - Must be able to lift and carry heavy items, as well as climb ladders - Must have flexible shift availability, including nights and weekends, for scheduled maintenance and/or emergencies - Must demonstrate excellent verbal and written communication skills as well as strong telephone and customer service skills (strong writing skills are a REQUIREMENT) - Must possess strong analytical skills, and effective interpersonal relationship skills --------------------------------------------------------------------------------------
Benefits:
- Paid Vacation & Holidays - 100% Employer Paid Health Insurance (for employees AND their families) - 401(k) with 4% Employer Match - 100% Employer Paid Life Insurance & Short/Long Term Disability Insurance - Casual Dress Office - Pet Friendly Office - 100% COVID-19 Vaccinated Staff -------------------------------------------------------------------------------------- Job Details (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):
- Interact heavily with customers via telephone, email (proper writing skills are a MUST), and in-person.
- Assist and educate/train customers on use of our products and services.
- Ability to absorb and comprehend computer functions and features to effectively troubleshoot and resolve issues related to software and hardware applications.
- Participate in team meetings, providing input and suggestions to further increase productivity.
- Learn new programs and methods as required (you will need to be incredibly savvy figuring out new technologies).
- Perform other various duties as assigned, even if they do not directly relate to job title.
- Lift up to 40lbs - Work on-call shifts as needed -------------------------------------------------------------------------------------- Required Technical Experience (DO NOT APPLY IF YOU DO NOT MEET THESE REQUIREMENTS):
- Intermediate knowledge of a computer, its parts, and general inner-workings - Intermediate knowledge of computer networking, security, and storage fundamentals - Intermediate knowledge of backup and storage architecture - Intermediate ability to troubleshoot standard electronics (e.
g.
computers, printers, televisions, etc).
- Intermediate ability to build a new computer, or replace parts on an existing computer such as laptop screens/keyboards -------------------------------------------------------------------------------------- - Must have basic knowledge of the following server side operating systems and applications:
-- Windows Server 2012/2016/2019/2022 -- Virtualization (Hyper-V and VMWareKVM, Xen, and OpenVZ are a BONUS) -- Windows Terminal Services (Remote Desktop Protocol) -- Windows Active Directory and Group Policy (modifying GPOs) -- Unix-based platforms (BONUS) -- cPanel/WHM (BONUS) -------------------------------------------------------------------------------------- - Must have intermediate knowledge of the following user-side applications and operating systems:
-- Windows 7/8/10 -- Mac OSX -- iOS and Android -- Microsoft Internet Explorer/Edge, Mozilla Firefox, or Google Chrome -- Microsoft Outlook -------------------------------------------------------------------------------------- - Must have basic knowledge in ALL of the following misc areas:
-- DNS and DHCP -- IMAP and SMTP -- Network Connectivity -- GSuite -- Office365 -- VoIP (no particular brand/manufacturer, but preferably experience on the administrative side) -------------------------------------------------------------------------------------- The following are a list of things that are a plus, but not required:
- CompTIA A+, Network
or Linux
Certifications- CCENT, CCNA, & CCNP Certifications - Basic website design skills such as editing small sections of HTML or CSS, and administering Wordpress/Drupal environments - Hands on experience with installing computer cabling such as punching down cat5e/6 patch panels, or running cable drops - Hands on experience using power tools to do basic tasks such as mounting TVs or server cabinets - Familiar with fiber environments such as types of fiber, SFPs, etc - Experience with scripting and automation - Experience with Juniper/Vyatta/Cisco routing/switching platforms including routing protocols such as RIP, OSPF, and BGP (HUGE PLUS) - Configuring VLANs, router firewall policies, and other mid-level networking experience (HUGE PLUS) - SQL and Database Service Knowledge (HUGE PLUS) - Familiar with deploying and maintaining Apache configurations (HUGE PLUS) - Able to support various mail servers such as Exchange, Exim, and Sendmail (HUGE PLUS) - Experience with physically configuring and deploying servers in a data center environment (HUGE PLUS) - Ability to compile Linux applications:
PHP, Apache, Kernel, FTP, MySQL (HUGE PLUS) Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Health insurance Life insurance Paid time off Professional development assistance Schedule:
8 hour shift Monday to Friday On call COVID-19 considerations:
All employees are required to be fully vaccinated prior to beginning work.
Experience:
Computer Hardware Troubleshooting:
3 years (Preferred) License/Certification:
Driver's License (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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