Program Specialist- Saville
Job DescriptionEmployer Description Inova is Northern Virginia's leading nonprofit healthcare provider.
Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve.
Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Safety Always:
Learn how we keep our team members and patients email protected .
As a Program Specialist, you will answer inbound, and make outbound.
telephone calls to assist or service callers.
To help achieve our mission, you will maintain computerized data systems for physician referrals, classes and/or clinical calls to support user needs.
Your ability to provide excellent customer service to internal and external clients is of vital importance.
Working with other program specialists and managers to coordinate marketing representative team members to ensure service level, quality and fulfillment is essential.
Job Responsibilities Enrolls participants in various community, team member or physician classes and for special facility programs.
Provides physician referrals and general information to the community, team members and physicians.
Schedules and registers patients for system-wide clinical appointments in a variety of software programs.
Maintains integrity of files, adds new classes, physicians and physician codes.
Updates information on physician profiles, classes and/or clinical information.
Runs daily reports, corrects errors daily and runs quarterly reports.
Confirms refunds, transfers and charges for Accountants.
Ensures follow-up information to callers and physicians is available and completed daily.
Responds promptly to inquiries and complaints from internal clients, the general public and physicians.
Works with Program Managers, Registration and other internal clients to ensure timely and correct information is available to the Marketing representatives.
Works with Marketing Consultants as needed to offer fulfillment services to meet service line needs.
Answers program questions for Marketing representatives.
Assists with training within the department.
Coordinates telephone and clerical work assignments for Marketing representatives with other program specialists.
Additional Requirements High School or GED Two years of clinical office/hospital experience.
Report generation experience with typing skills of 30 WPM.
WHAT'S YOUR VISION OF THE PERFECT WORK ENVIRONMENT? You'll find it at Inova.
Company Benefits and Perks:
At Inova, we strive to improve the health of the communities we serve, and that includes taking care of our team members, who help us fulfill our mission every day.
That's why we offer affordable, comprehensive benefits coverage for you and your family.
As a member of the Inova team, we encourage you to tailor your benefits to suit your needs.
Join us and see how easy Inova makes it for you to perform at your very best at work, and live life to the fullest when you're done for the day.
Dental, Vision, Medical Plans Paid Time Off Spending Accounts Student Loan Refinancing Additional Benefits Retirement Benefits Educational Assistance Bright Horizons Back-Up Child Care Life and Disability Insurance Learn more about Inova Health System! Full Benefits Package Inova Awards and Recognition Inova YouTube Channel Inova Facebook Careers PageAbout UsInova is Northern Virginia's leading nonprofit healthcare provider.
Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve.
Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Recommended Skills Clinical Works Customer Service Data System Typing Scheduling Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve.
Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Safety Always:
Learn how we keep our team members and patients email protected .
As a Program Specialist, you will answer inbound, and make outbound.
telephone calls to assist or service callers.
To help achieve our mission, you will maintain computerized data systems for physician referrals, classes and/or clinical calls to support user needs.
Your ability to provide excellent customer service to internal and external clients is of vital importance.
Working with other program specialists and managers to coordinate marketing representative team members to ensure service level, quality and fulfillment is essential.
Job Responsibilities Enrolls participants in various community, team member or physician classes and for special facility programs.
Provides physician referrals and general information to the community, team members and physicians.
Schedules and registers patients for system-wide clinical appointments in a variety of software programs.
Maintains integrity of files, adds new classes, physicians and physician codes.
Updates information on physician profiles, classes and/or clinical information.
Runs daily reports, corrects errors daily and runs quarterly reports.
Confirms refunds, transfers and charges for Accountants.
Ensures follow-up information to callers and physicians is available and completed daily.
Responds promptly to inquiries and complaints from internal clients, the general public and physicians.
Works with Program Managers, Registration and other internal clients to ensure timely and correct information is available to the Marketing representatives.
Works with Marketing Consultants as needed to offer fulfillment services to meet service line needs.
Answers program questions for Marketing representatives.
Assists with training within the department.
Coordinates telephone and clerical work assignments for Marketing representatives with other program specialists.
Additional Requirements High School or GED Two years of clinical office/hospital experience.
Report generation experience with typing skills of 30 WPM.
WHAT'S YOUR VISION OF THE PERFECT WORK ENVIRONMENT? You'll find it at Inova.
Company Benefits and Perks:
At Inova, we strive to improve the health of the communities we serve, and that includes taking care of our team members, who help us fulfill our mission every day.
That's why we offer affordable, comprehensive benefits coverage for you and your family.
As a member of the Inova team, we encourage you to tailor your benefits to suit your needs.
Join us and see how easy Inova makes it for you to perform at your very best at work, and live life to the fullest when you're done for the day.
Dental, Vision, Medical Plans Paid Time Off Spending Accounts Student Loan Refinancing Additional Benefits Retirement Benefits Educational Assistance Bright Horizons Back-Up Child Care Life and Disability Insurance Learn more about Inova Health System! Full Benefits Package Inova Awards and Recognition Inova YouTube Channel Inova Facebook Careers PageAbout UsInova is Northern Virginia's leading nonprofit healthcare provider.
Our mission is to provide world-class healthcare - every time, every touch - to each person in every community we have the privilege to serve.
Inova's 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Recommended Skills Clinical Works Customer Service Data System Typing Scheduling Estimated Salary: $20 to $28 per hour based on qualifications.
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