Sr. IT Desktop Control Analyst
Title:
Sr.
IT Desktop Control Analyst Agency:
Northern VA Community College Location:
Fairfax County - 059 FLSA:
Exempt Hiring Range:
$63,000 - $69,000 Full Time or Part Time:
Full TimeAdditional Detail
Job Description:
General Description:
This mid-level position is responsible for the creation, management, and deployment of computer images via Enterprise tools like Microsoft ECM, and JAMF, and for patch and update policy compliance for the campus.
This position completes general tasks like computer installations, hardware and software updates, as well as providing end user support via remote tools or in person, and supporting faculty, staff, and students in the use of classroom technologies.
Duties and Tasks:
Act as campus senior lead for desktop imaging, software deployment, and system maintenance Use Enterprise deployment tools like Microsoft ECM or Apple JAMF to perform work tasks Organize campus computers in enterprise Management tools in compliance with College Computing directives Comply with security policy in performance of tasks Complete tasks within project time lines.
Plan, coordinate and monitor the tasks of junior staff in completing hardware, software deployments or system updates Support Windows and MAC based systems and applications Perform single installation or mass installation of computers in offices, classrooms, or student areas using enterprise tools.
Act as campus lead/administrator for the following desktop management applications:
Microsoft ECM (Windows management), JAMF (Apple Products), Splashtop (Remote Support), LabStats (Computer Lab management).
Responsible for organizing staff for routine checks and tests of equipment, and provide summary reports on performance to college administration.
Perform in person end user support for the use of computers, software, printers, peripherals, phone, WIFI connectivity, and classroom technology.
Maintain Campus OU active directory instance Perform inventory tasks and tracking of asset moves as required by college policy Serve as Level 2/3 escalation support point for desktop support issues on the campus Act as project lead for desktop life cycle management as well as software version management Document activities in service tracking system Planning and execution of desktop support tasks, supervising project task completion of junior staff, while reporting to IT Campus Leadership.
Perform other duties as assigned Reports to the Medical Education Campus of NVCC Business need may require to work on evenings, nights and weekends, or at other locations.
Minimum
Qualifications:
Required KSAs:
Excellent communication and interpersonal skills.
Ability to provide on-site, in person end user support Ability to deploy images, software, updates, and system patches Knowledge of a variety of computer hardware, software, and peripherals Working knowledge of LAN/WAN networks Ability to analyze information and evaluate results to choose best solution to resolve problems Ability to coordinate and organize the activities of small teams Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction Ability to plan and complete tasks with minimal supervision Minimum
Qualifications:
Significant experience supporting computer hardware, software, and peripherals Significant experience managing computers in active directory Significant experience deploying computer images Significant experience using Microsoft Business Applications Significant experience performing computer laptop and repair Significant experience providing high level of end user support as a member of an IT staff Preferred
Qualifications:
Additional Considerations:
Significant experience leading small groups, and coordinating action of others to complete specific tasks Competency with network tracing tools and network troubleshooting techniques Significant experience deploying computer images and software via Microsoft Endpoint Configuration manager (ECM) Significant experience Managing Computer Systems through Microsoft INTUNE Significant experience using remote desktop support tools for remote user support Significant experience using 'Splashtop' remote support tool Significant experience using 'Lab Stats' Lab Management software Significant experience working with Apple/IOS products Industry certifications to include Comptia or Microsoft certifications Recommended Skills Administration Apple Products Communication Computer Architectures Configuration Management Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
Sr.
IT Desktop Control Analyst Agency:
Northern VA Community College Location:
Fairfax County - 059 FLSA:
Exempt Hiring Range:
$63,000 - $69,000 Full Time or Part Time:
Full TimeAdditional Detail
Job Description:
General Description:
This mid-level position is responsible for the creation, management, and deployment of computer images via Enterprise tools like Microsoft ECM, and JAMF, and for patch and update policy compliance for the campus.
This position completes general tasks like computer installations, hardware and software updates, as well as providing end user support via remote tools or in person, and supporting faculty, staff, and students in the use of classroom technologies.
Duties and Tasks:
Act as campus senior lead for desktop imaging, software deployment, and system maintenance Use Enterprise deployment tools like Microsoft ECM or Apple JAMF to perform work tasks Organize campus computers in enterprise Management tools in compliance with College Computing directives Comply with security policy in performance of tasks Complete tasks within project time lines.
Plan, coordinate and monitor the tasks of junior staff in completing hardware, software deployments or system updates Support Windows and MAC based systems and applications Perform single installation or mass installation of computers in offices, classrooms, or student areas using enterprise tools.
Act as campus lead/administrator for the following desktop management applications:
Microsoft ECM (Windows management), JAMF (Apple Products), Splashtop (Remote Support), LabStats (Computer Lab management).
Responsible for organizing staff for routine checks and tests of equipment, and provide summary reports on performance to college administration.
Perform in person end user support for the use of computers, software, printers, peripherals, phone, WIFI connectivity, and classroom technology.
Maintain Campus OU active directory instance Perform inventory tasks and tracking of asset moves as required by college policy Serve as Level 2/3 escalation support point for desktop support issues on the campus Act as project lead for desktop life cycle management as well as software version management Document activities in service tracking system Planning and execution of desktop support tasks, supervising project task completion of junior staff, while reporting to IT Campus Leadership.
Perform other duties as assigned Reports to the Medical Education Campus of NVCC Business need may require to work on evenings, nights and weekends, or at other locations.
Minimum
Qualifications:
Required KSAs:
Excellent communication and interpersonal skills.
Ability to provide on-site, in person end user support Ability to deploy images, software, updates, and system patches Knowledge of a variety of computer hardware, software, and peripherals Working knowledge of LAN/WAN networks Ability to analyze information and evaluate results to choose best solution to resolve problems Ability to coordinate and organize the activities of small teams Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction Ability to plan and complete tasks with minimal supervision Minimum
Qualifications:
Significant experience supporting computer hardware, software, and peripherals Significant experience managing computers in active directory Significant experience deploying computer images Significant experience using Microsoft Business Applications Significant experience performing computer laptop and repair Significant experience providing high level of end user support as a member of an IT staff Preferred
Qualifications:
Additional Considerations:
Significant experience leading small groups, and coordinating action of others to complete specific tasks Competency with network tracing tools and network troubleshooting techniques Significant experience deploying computer images and software via Microsoft Endpoint Configuration manager (ECM) Significant experience Managing Computer Systems through Microsoft INTUNE Significant experience using remote desktop support tools for remote user support Significant experience using 'Splashtop' remote support tool Significant experience using 'Lab Stats' Lab Management software Significant experience working with Apple/IOS products Industry certifications to include Comptia or Microsoft certifications Recommended Skills Administration Apple Products Communication Computer Architectures Configuration Management Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
