Customer Service Representative
Pond Roofing Company, Inc.
Pond Roofing Company, Inc.
Fairfax, VA Fairfax, VA Full-time Full-time $18 - $20 an hour $18 - $20 an hour Join the Pond Roofing Family! Do you value work-life balance? Do you dream about working on a supportive team? Do you LOVE talking on the phone to customers? At Pond, our hearts swell with pride as we wholeheartedly dedicate ourselves to providing unmatched customer service, craftsmanship of the highest caliber, and products that epitomize excellence.
As the success coordinator, You are a critical member of our organization as you are the first interaction with customers and play a crucial role in shaping the customer experience.
Your exceptional organizational skills, positive mindset, and proactive attitude will be instrumental in driving the success of our team.
Responsibilities:
Serve as the primary point of contact for all inbound and outbound customer-related communications.
Efficiently schedule and manage sales appointments and follow-ups to ensure a seamless customer experience.
Prepare and organize sales call paperwork, enabling our sales team to focus on building client relationships.
Maintain and update our customer database to enhance our understanding of customer needs and preferences.
Collaborate with the business development and marketing teams to provide administrative support for sales initiatives.
Prepare insightful Weekly Sales Reports, offering valuable data to drive strategic decision-making.
Requirements:
Demonstrated ability to handle multiple tasks concurrently and prioritize effectively, ensuring no detail goes unnoticed.
A can-do attitude that embraces challenges and consistently seeks solutions.
Proficiency in Microsoft Office applications, including MS Word, Outlook, and Excel, to streamline processes.
CRM Experience is a plus! Creative and independent thinking, with an ability to approach situations from fresh perspectives.
Impeccable written and verbal communication skills, as effective communication is the backbone of our success.
Adaptability and openness to change, enabling us to stay at the forefront of our industry.
Enthusiastic, hardworking, and well-organized team player, embodying our commitment to excellence.
Collaborative spirit, promoting a positive team culture and fostering a supportive work environment.
Prior experience in the customer service industry is preferred, reflecting your understanding of customer-centric practices.
High school diploma required.
Join us in creating a peaceful experiences for our customers while driving the growth and success of Pond Roofing Company.
If you are ready to make a difference and bring your talents to our exceptional team, apply now! Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Pond Roofing Company, Inc.
Fairfax, VA Fairfax, VA Full-time Full-time $18 - $20 an hour $18 - $20 an hour Join the Pond Roofing Family! Do you value work-life balance? Do you dream about working on a supportive team? Do you LOVE talking on the phone to customers? At Pond, our hearts swell with pride as we wholeheartedly dedicate ourselves to providing unmatched customer service, craftsmanship of the highest caliber, and products that epitomize excellence.
As the success coordinator, You are a critical member of our organization as you are the first interaction with customers and play a crucial role in shaping the customer experience.
Your exceptional organizational skills, positive mindset, and proactive attitude will be instrumental in driving the success of our team.
Responsibilities:
Serve as the primary point of contact for all inbound and outbound customer-related communications.
Efficiently schedule and manage sales appointments and follow-ups to ensure a seamless customer experience.
Prepare and organize sales call paperwork, enabling our sales team to focus on building client relationships.
Maintain and update our customer database to enhance our understanding of customer needs and preferences.
Collaborate with the business development and marketing teams to provide administrative support for sales initiatives.
Prepare insightful Weekly Sales Reports, offering valuable data to drive strategic decision-making.
Requirements:
Demonstrated ability to handle multiple tasks concurrently and prioritize effectively, ensuring no detail goes unnoticed.
A can-do attitude that embraces challenges and consistently seeks solutions.
Proficiency in Microsoft Office applications, including MS Word, Outlook, and Excel, to streamline processes.
CRM Experience is a plus! Creative and independent thinking, with an ability to approach situations from fresh perspectives.
Impeccable written and verbal communication skills, as effective communication is the backbone of our success.
Adaptability and openness to change, enabling us to stay at the forefront of our industry.
Enthusiastic, hardworking, and well-organized team player, embodying our commitment to excellence.
Collaborative spirit, promoting a positive team culture and fostering a supportive work environment.
Prior experience in the customer service industry is preferred, reflecting your understanding of customer-centric practices.
High school diploma required.
Join us in creating a peaceful experiences for our customers while driving the growth and success of Pond Roofing Company.
If you are ready to make a difference and bring your talents to our exceptional team, apply now! Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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