Collections Specialist
4.
2 Fairfax, VA Fairfax, VA Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year Department:
Fiscal Services Classification:
Admin Office Specialist 3 Job Category:
Classified Staff Job Type:
Full-Time Work Schedule:
Full-time (1.
0 FTE, 40 hrs/wk) Location:
Fairfax, VA Workplace Type:
Hybrid Eligible Pay Band:
03 Salary:
Anticipated salary is $45,000 - $55,000, dependent upon education and experience Criminal Background Check:
Yes Financial Background Check:
Yes About the Department:
The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures.
It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, and Human Resources and Payroll.
The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating no value added efforts, and automating transaction processing.
About the Position:
The Collections Specialist supports the Cashiering and ALM Manager with maintaining a program that reduces defaulted student account write-off costs by focusing on earlier identification and intervention of at risk accounts prior to the start of the collection process.
This position is hybrid-eligible after satisfactory completion of training.
The anticipated salary for the position is $45,000 - $55,000, dependent upon education and experience.
Responsibilities:
Performs collection efforts via telephone and email focusing on at risk accounts prior to the start of the formal collection process.
Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts; Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt.
Support the University's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation; Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.
Required
Qualifications:
High school diploma or equivalent; Experience working in Accounts Receivable; Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications; Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels; Skill in written and oral communication, with the ability to effectively communicate complex material; Analytical and problem-solving skills; Ability to work with Microsoft Word, Excel, and email systems; and Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.
Preferred
Qualifications:
Bachelor's degree in a related field; and Experience in Higher Education and/or Student Accounts.
Instructions to Applicants:
For full consideration, applicants must apply for the Collections Specialist at https:
//jobs.
gmu.
edu/.
Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.
Posting Open Date:
April 2, 2024 For Full Consideration, Apply by:
April 17, 2024 Open Until Filled?:
Yes Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Fairfax, VA Fairfax, VA Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year Department:
Fiscal Services Classification:
Admin Office Specialist 3 Job Category:
Classified Staff Job Type:
Full-Time Work Schedule:
Full-time (1.
0 FTE, 40 hrs/wk) Location:
Fairfax, VA Workplace Type:
Hybrid Eligible Pay Band:
03 Salary:
Anticipated salary is $45,000 - $55,000, dependent upon education and experience Criminal Background Check:
Yes Financial Background Check:
Yes About the Department:
The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures.
It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, and Human Resources and Payroll.
The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating no value added efforts, and automating transaction processing.
About the Position:
The Collections Specialist supports the Cashiering and ALM Manager with maintaining a program that reduces defaulted student account write-off costs by focusing on earlier identification and intervention of at risk accounts prior to the start of the collection process.
This position is hybrid-eligible after satisfactory completion of training.
The anticipated salary for the position is $45,000 - $55,000, dependent upon education and experience.
Responsibilities:
Performs collection efforts via telephone and email focusing on at risk accounts prior to the start of the formal collection process.
Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts; Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt.
Support the University's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation; Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.
Required
Qualifications:
High school diploma or equivalent; Experience working in Accounts Receivable; Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications; Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels; Skill in written and oral communication, with the ability to effectively communicate complex material; Analytical and problem-solving skills; Ability to work with Microsoft Word, Excel, and email systems; and Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.
Preferred
Qualifications:
Bachelor's degree in a related field; and Experience in Higher Education and/or Student Accounts.
Instructions to Applicants:
For full consideration, applicants must apply for the Collections Specialist at https:
//jobs.
gmu.
edu/.
Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.
Posting Open Date:
April 2, 2024 For Full Consideration, Apply by:
April 17, 2024 Open Until Filled?:
Yes Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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