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Field Support Rep I

Company Name:
Redbox
Req ID:3843
Field Support Representative I (FSR 1) - Part Time - Fairfax, VA
Position Overview
This person will contribute to our success by aiding in the installation, support and merchandising of Redbox kiosks toward successful achievement of our company goals. This individual will perform kiosk merchandising of assigned markets and light service requirements. Travel within assigned areas.
Key Responsibilities
Collects movies from machines and records counts
Keeps daily record of product distributed to each machine
Provides quality customer service through regular interaction and communication with store managers, owners, employees, and Redbox personnel
Communicates status of machines and customer accounts to ROS
Cooperates with co-workers and promotes a positive and productive working environment
Accounts for the security of all machines, and merchandise on the route - includes reporting machine vandalism and theft as well as researching shortages/overages of movies
Keeps machines cleaned and maintained in proper working order - includes route maintenance as needed
Keeps daily inventory record of merchandise taken from warehouse stock
Places product in machines to maximize presentation and sales
Loads and unloads product from automobile
Adhere to all Product Merchandising Programs, Company Machine Standards, and any special requests for products as identified by the ROS
Light Preventative Maintenance direction will be provided based on skill level
Small hand tools (screwdriver, pliers, cutters, hex wrenches), spare parts as directed by ROS, keys to kiosk and light box, QLM key
Education & Experience
High school diploma or equivalent is required
Prefer 2+ years of computer, computer operations, network, communications, or related technical experience
Prior experience in retail, merchandising, field operations, or customer service
Knowledge, Skills & Abilities
Demonstrates strong analytical, organizational, multi-tasking and problem solving skills
Passion for interacting in a positive and creative manner with customers, team members and developing partners
Computer literate, including proficiency in web-based software applications, the Window Operating System as well as office
High degree of self-motivation
Ability to address and diplomatically resolve inter-personal conflict
Additional Requirements
Ability to travel
Must have an excellent driving record
Ability to successfully complete MVR, drug screen, and background check required
Solid and unwavering belief in good ethics and honesty
Highly organized and demonstrate self-motivation and attention to detail
Physical Requirements
Ability to lift 50lbs
Ability to bend, kneel, and stand for extended periods of time
Redbox , Coinstar and ecoATM(TM) are always on the lookout for innovative thinkers. As part of Outerwall's growing portfolio of products and services, they're redefining retail--making everyday life a little simpler and better. If you like solving problems in new ways, if you're passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You'll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
Grow your career at Outerwall with an exciting brand like Coinstar, Redbox or ecoATM. At Outerwall, we believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please contact us at . Equal Opportunity Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Posting Notes: -- United States -- Virginia -- Fairfax -- -- None

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