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Project Leader II - Fairoaksł VA

Company Name:
Serco
Company:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Business Process Outsourcing
Department:
The Operations Center Contract supports the Federal Retirement Thrift Investment Board's (FRTIB) Thrift Savings Plan (TSP) providing legal processing, death benefits processing, and contribution management services.
Job Description:
To provide direction on projects from inception through completion and to provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the customer. Manages and coordinates technical and administrative staff by assigning, scheduling, prioritizing, coordinating, and facilitating multiple tasks. Evaluates performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements. Reviews work for quality assurance. Composes memoranda, reports, and other documentation highlighting project steps and status for daily and weekly meetings with customer. Attends meetings and makes presentations about project status and work commitments. Ensures training of all staff members and instructs them on customer's methods, procedures, and standards. Evaluates, develops or implements procedures regarding project documentation and development. Troubleshoots technical problems and takes corrective action. Reviews employee schedules and time cards. Participates in long-range planning, analysis, and program design. Participates in the planning and design of new projects as requested. Other duties as assigned. A BA in computer science, engineering, applied sciences, management and ten to twelve years related experience. A combination of relative job experience and education well be given consideration in lieu of degree requirement. DESCRIPTION OF WORK
The Department Manager supervises the operational management of all activities and functions of the Legal Processing Unit (LPU).
Tasks include development, coordination, implementation, documentation and evaluation of processes, goals, objectives, policies, procedures, workflows and work standards of LPU. Responsibilities also include the day-to-day personnel oversight and the coaching, mentoring, monitoring and development of each team member so they are capable, engaged contributors to the success of their group, team, department, and the contract.
SUPERVISION RECEIVED
Works under the general direction of the Operation's Center Program Manager.
SUPERVISION EXERCISED
Provides direct supervision to Team Leads and supervises all staff as necessary to ensure the successful completion of all work functions and deliverables of the entire LPU department.
MAJOR DUTIES AND DEFINITIONS
Track, understand, prioritize, and coordinate departmental workload. Develop, implement, monitor and administer document goals, objectives, policies, procedures, workflows and assignments to ensure all department deliverables and projects are being accomplished efficiently and effectively.
Achieve operational objectives through contribution and recommendations to strategic plans and reviews; preparation and completion of action plans; implementation of production, productivity, quality, and customer-service standards; problem resolution; audit completion; trend-spotting; identification of system improvement needs and priority; implementation of change.
Identify risks that pose a threat to the client, the company, the contract, or an associate, and formulate options and alternatives that will mitigate or eliminate those risks. Proactively implement improvements to procedures and workflows to meet the changing needs of the customer.
Use prescribed quality improvement methodologies like structured brainstorming, root cause analysis, and affinity exercises to actively engage department associates to identify expanded work opportunities, seek efficiencies in process, help reduce client risk and improve customer service
Communicate performance goals, issues and recommendations to senior management through regular meetings.
Perform employee performance appraisals and be responsible for end user training, as well as performance coaching. Provide ongoing recognition, achievement celebration, professional guidance and direction to all department members.
Evaluate measures of success and enforce policies and procedures. Make personnel recommendations on hiring, compensation, promotion, performance improvement, and disciplinary action as necessary.
Work with managers and leads across other teams and departments to resolve interdepartmental issues and ensure the effective communication and efficient delivery of all contractual demands.
Research and compile memoranda, monthly presentation materials, and data analysis for presentation to the client. Research involves utilizing computer systems, the Code of Federal Regulations, FRTIB policies and guidelines, and procedural manuals.
Routinely review and evaluate service levels to ensure adequate staffing is in place to meet workload demands.
Conduct interviews and select well-qualified individuals to fill open positions, while assuring timely submission of all required hiring forms.
Assist systems developers to ensure that the, application development and implementation of new computer programs and software will improve the end work product and address the requirements of the business. Coordinate with testing team resources to ensure newly developed applications are sufficiently vetted prior to implementation.
Performs other duties of a similar nature or level.
Required Skills and Experience:
A BA in computer science, engineering, applied sciences, management and ten to twelve years related experience.
Minimum of six (6) year hands on project management experience supervising a team of individuals.
Equivalent combination of education and relevant work experience will be considered if candidate possesses a PMI / PMP Certification, JD, or other advanced degree.
A combination of relative job experience and education well be given consideration in lieu of degree requirement.
Job assignments may require working at client site where working conditions may vary.
Travel may be required.
Bachelor's degree and minimum of six (6) year hands on project management experience supervising a team of individuals.
Equivalent combination of education and relevant work experience will be considered if candidate possesses a PMI / PMP Certification, JD, or other advanced degree.
Career Level: Management
Job ID: 51495146
Location Information: Fairfax, Virginia 22033
Employment Type: Full time

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