Chief Operating Officer (COO)

Company Name:
Crestline Hotels
The Chief Operating Officer (COO) will direct, administer and coordinate the internal operational activities of the Company in accordance with policies, goals, and objectives established by the CEO. The COO leads and directs the following functions and/or business units: Hotel Operations, Human Resources, Information Systems, and Hotel Accounting. The COO assists the CEO in the development of strategic organization goals that pertain to Hotel Operations; evaluates the effectiveness of management practices, processes and activities; develops and maintains strong relationships with the Hospitality Brands; and, works collaboratively with direct reports to deliver on strategic goals and cross-functional collaboration.
Provides leadership to the hotel management arm of the company including daily organizational operations, directing internal operations to achieve budgeted results and other metrics
Works collaboratively with direct reports to establish, monitor, and ensure delivery on strategic goals that align with established objectives of the organization
Acts as a primary liaison between Company and the Brand's franchising groups; ensures that quality control is maintained as it pertains to brand standards
Supports the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long term profitability and returns
Develops a broad and deep knowledge of all Company programs and provides creative solutions to organizational and operational challenges
Leads, coaches, develops and retains a high-performance team
Analyzes current technology infrastructure to determine systems that support the growth of the Company and specific needs
Conducts regular meetings with direct reports to ensure that priorities are clear and coordinated
Oversees and ensures the effectiveness of direct reports
Evaluates the effectiveness of management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations
Produces timely, accurate, and complete reports on the state of operations to the CEO
Integrates and oversees systems and processes across the Company
Facilitates the resolution of personnel issues and manages priorities and organizational projects as needed
Fosters effective communications, accountability, and ownership; supports an organizational culture that promotes initiative, appropriate risk-taking, learning, creativity, cooperation, equity, and mutual respect
Proactively identifies internal opportunities and challenges and works with the Senior Management Team and other appropriate staff to maximize opportunities and effectively resolve challenges
Establishes and monitors financial and other operations performance reporting systems; provides comprehensive and timely financial information to the Senior Management Team
Additional duties as assigned
Bachelor's degree in business, administration or hotel management. MBA highly desirable
Minimum 15 years of related experience, with at least 5 years in an executive level position
Proficiency in Microsoft Office
Knowledge of hotel operational systems

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