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MAC Engineer location Brooklyn Ohio Cleveland area

MAC Engineer MAC engineer
Job Title : MAC Engineer
Job Location : Brooklyn, OH
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Job Description : American Greetings is recruiting for a Mac Desktop Engineer to join the IT division at our world headquarters in Cleveland, Ohio. This role will support solutions for over 1,000 Macs worldwide. The Mac Desktop Engineer responsibilities include
Design and implement solutions for Mac desktop client technologies
Perform 3rd level support, identifying root cause with strategic solutions to problems for the Mac environment
Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations.
Provide functional and technical written evaluations of products and operating system upgrades and patches
Develop, organize and maintain standard operational procedures
Create desktop/laptop build processes for domestic /global sites
Create and communicate systems and application standards
Create and maintain systems documentation for testing and validation
Package software and design distribution methods
Perform software distribution and patch management to Mac environment
Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support.
Minimum 5 years experience as a Mac Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.
Minimum 5 years experience with Jamf Casper Toolset, including policy and package creation and maintenance
BASH Scripting
Emphasis on sharing of knowledge through good communications, peer training and written documentation
Ability to work independently without intensive oversight.
Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
Initiative and ability to research problems independently, finding root cause
Positive customer service and team attitude (helping others when required)
Focused on quality, Organized, Committed to continual improvement
Technical Proficiencies:
Strong Background in the following areas:
-OS X 10.6, 10.7, 10.8, 10.9, 10.10
-Server.app 4
- BASH Scripting
- Image builds experience using AutoDMG, System Image Utility, or similar technologies
- Application packaging techniques
- JAMF Composer or similar Mac package authoring applications
- MCX and Configuration Profiles
- Casper Suite 8.x/9.x
- Mobile accounts with local homefolders
- Mac Operating System installation/troubleshooting techniques
These skills are a plus, but not required for consideration:
- Advanced Networking concepts (TCP/IP, Routing, Firewalls, Network Security)
- CJA, CCA, or other JAMF Casper certification, ACTC (for in-depth analysis and proactive vs. reactive approach)
- Microsoft Office
- Adobe Suite products
- Font Management concepts
- MySQL
- Apple Scripting
- Ability and willingness to travel up to 4x a year to possibly China, UK, Bucharest, Australia, Canada, Mexico and domestic locations.
Candidate Must Have : Minimum 5 years experience as a Mac Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.,Minimum 5 years experience with Jamf Casper Toolset, including policy and package creation and maintenance,Strong Background in the following areas:OS X 10.6, 10.7, 10.8, 10.9, 10.10Server.app 4,BASH Scripting,Casper Suite 8.x/9.x
Additional Information : MCX and Configuration Profiles, JAMF Composer or similar Mac package authoring applications
$72k Salary

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