ServiceNow CMS & ServicePortal Developer
Job Description:
ServiceNow CMS & ServicePortal Developer Position Description CGI Federal is seeking a ServiceNow Portal and Software developer to support it efforts at DOI. Responsibilities will include requirements definition, requirements analysis, software configuration, design development, and system testing. Your future duties and responsibilities Perform ServiceNow development and support duties The developer configures portals in ServiceNow to meet the needs of the client including layout for quick and easy reference on their tickets, catalog, and knowledge articles. The Software Developer designs and develops or enhances software applications and systems which provide the required functionality for IT services and turns user expectations into product capabilities. Resolves complex hardware/software compatibility and interface (UX/UI) design considerations. Conducts investigations and tests of considerable complexity. Researches emerging technologies to determine impact on application execution. Provides input to staff involved in writing and updating technical documentation such as user manuals; system documentation; and training materials. Troubleshoots complex problems and provides customer support for application issues. Prepares reports on analyses; findings; and project progress. May serve as a technical team or task leader. Maintains current knowledge of relevant technology as assigned. Required qualifications to be successful in this role Experience developing portals and software to support process flows, methods and procedures, functional requirement documentation. Experience with scripting & programming languages (JavaScript (preferred), Python Perl, Java UNIX shell scripts) and HTML, XML, XSL, XHTML, DHTML & CSS Experience with one or more of the following: ITSM Suite; ServiceNow Service Management product (preferred), BMC Remedy, IBM Maximo, or equivalent ITSM tool Data analytic and visualization tools like Tibco Spotfire, Cloudera, or similar Experience configuring software on a application development platform Must display excellent verbal and written communication and interpersonal skills. Excellent open and proactive written communication skills with focus on grammatical and usability skills. Experience in System Development Life Cycle (SDLC) processes Working with end user groups to evaluate and solve technical problems Demonstrated ability with Microsoft Office Tools such as Word, Excel, and SharePoint Ability to work in a fast paced environment, self-motivated, and willing to take on ownership and responsibility for assignments across multiple project teams Desired Skills &
Experience: Experience with the Continuous Process Improvement/Lean Six Sigma Methodologies Familiarity of CMMI level 3 best practices Experience with Service Now or similar platform operations, procedures, processes, and data systems Ability to work independently At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at . This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in respoEstimated Salary: $20 to $28 per hour based on qualifications.
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