Loan Orgin Sys Spp Spec I
Job Description
Provides high quality helpdesk support and customer service for loan origination systems of the mortgage company in multiple business locations.
ESSENTIAL JOB RESPONSIBILITIES
- Represents support team in a courteous and professional manner, providing prompt, efficient and accurate helpdesk support for all LOS operations.
- Utilizes helpdesk ticketing system to track and support end user community.
- Provides online, phone, and desk side user support as needed.
- Correctly escalates support tickets as necessary.
- Assists system administrators on system software projects as assigned.
- Stays advised and fully versed in all system changes and updates.
- Stays advised of new developments in mortgage procedures.
- Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- This position does not include supervisory responsibilities.
Qualifications
MINIMUM REQUIREMENTS
- Knowledge at a level normally acquired through completion of a Bachelor's degree in order to acquire the technical background necessary to perform assigned duties.
- One to three years related experience desired.
- May require experience on specific systems.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of Mortgage Banking including processes and departmental relationships, terms, and documents.
- Strong information technology skills.
- Strong communication skills.
- Ability to document assistance and change requests related to LOS.
- Ability to communicate clearly via written and verbal media.
- Ability to function as an effective team member.
- Ability to quickly learn and disseminate new system information.
ROUTINE DECISIONS AND FORMAL POLICY SETTING
- Determines answer or escalate issues related to LOS support.
- Formally responsible for providing input into policies associated with the job's purpose and essential responsibilities.
Company Profile
If you are looking for an organization that offers meaningful and interesting roles with an excellent benefits and compensation package, career development, and camaraderie, look no further than George Mason Mortgage, LLC.
George Mason Mortgage, LLC is an industry-leading lender and a wholly owned subsidiary of United Bank. With headquarters in Fairfax, Virginia, we have expanded our name with retail offices throughout Virginia, Washington, D.C., Maryland, North Carolina and South Carolina. Founded in 1980, our goal is to provide solid financial value to homeowners while standing by our reputation of consistently being a top lender.
Our specialized team of talented individuals allows us to close loans efficiently. With in-office processing, underwriting and closing, we are in control of the mortgage process and work with our clients every step of the way. Join a team of professionals who bring a variety of talent to the table, while working for a reputable company that fully supports its employees.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
